A+, N+ Training Course Syllabus

 A+, N+ Training Course Syllabus

A+ Course Content

Introduction to Computers

• A Brief History of Computers
• Desktop Computer System Components and Their Functions
• Software and Firmware
• Numbering Systems

Setting Up a Personal Computer

• Install Video Output Devices
• Install PS/2 Devices
• Install Parallel Devices
• Install Serial Devices
• Install Game and Sound Devices
• Install USB Devices
• Install FireWire Devices
• Connect Wireless Devices

Installing or Removing Internal Hardware

• Establish an ESD
• free Work Area
• Install or Remove Adapter Cards
• Install a Network Adapter and Cable
• Install or Remove IDE Drives
• Install or Remove Internal SCSI Drives
• Install External SCSI Devices
• RAID

Upgrading System Components

• Add Memory
• Upgrade the CPU
• Add a CPU
• Upgrade the System BIOS
• Upgrade the Power Supply
• Upgrade the System Board
• Decide When to Upgrade

Supporting Portable Computing Devices

• Connect External Peripherals to a Portable Computer
• Install or Remove Portable Computing Device Drives
• Install or Remove PCMCIA Cards
• Install or Remove Mini-PCI Cards
• Install or Add Memory to a Portable Computing Device
• Connect PDAs to Computers

Performing Preventative Maintenance

• Hard Disk Maintenance
• Perform Printer Maintenance
• Use a UPS
• Clean Peripheral Components
• Clean Internal System Components
• Dispose of Computer Equipment

Troubleshooting Device Problems

• Correct Monitor Problems
• Correct Input Device Problems
• Correct Adapter Card and PC Card Problems
• Correct Hard Drive Problems
• Correct Internal Removable Media Drive Problems
• Correct CD or DVD Drive Problems
• Correct Printer Problems

Troubleshooting System Problems

• Correct Network Connection Problems
• Correct Modem Problems
• Correct Power Problems
• Correct Boot Problems
• Correct Memory Problems
• Correct System Board Problems
• Correct Portable System Problems
• Diagnose System Problems

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N+ Training Course Content

Basic Network Theory

• Network Definitions
• Network Models
• Connectivity
• Network Addressing
• Signaling Concepts

Network Connectivity

• The Data Package
• Establishing a Connection
• Reliable Delivery
• Network Connectivity
• Noise Control
• Building Codes
• Connection Devices

Advanced Network Theory

• The OSI Model
• Ethernet
• Network Resources
• Token Ring/IEEE 802.5
• FDDI
• Wireless Networking

Common Network Protocols

• Families of Protocols
• NetBEUI
• Bridges and Switches
• The TCP/IP Protocol
• Building a TCP/IP Network
• The TCP/IP Suite

TCP/IP Services

• Dynamic Host Configuration Protocol
• DNS Name Resolution
• NetBIOS Support
• SNMP
• TCP/IP Utilities
• Upper Layer Services: FTP

Alternate Network Protocols

• Introduction to IPX/SPX
• AppleTalk
• Introduction to Apple Open Transport
• Introduction to IPv6

Network LAN Infrastructure

Implement LAN Protocols on a Network
• IP Routing
• IP Routing Tables
• Router Discovery Protocols
• Data Movement in a Routed Network
• Virtual LANs (VLANs)

Network WAN Infrastructure

• The WAN Environment
• WAN Transmission Technologies
• WAN Connectivity Devices
• Voice Over Data Services

Remote Networking

• Remote Networking
• Remote Access Protocols
• VPN Technologies

Network Security

• Introduction to Network Security
• Virus Protection
• Local Security
• Network Access
• Internet Security

Disaster Recovery

• The Need for Disaster Recovery
• Disaster Recovery Plan
• Data Backups
• Fault Tolerance